Privacy Policy
Glass Art by SIMS is committed to protecting your privacy. We will never sell or disclose your contact information to a third party. We may only use this information to periodically notify you about our new products and services or any special promotional offers. If you prefer not to be contacted, you will always be given the option to unsubscribe.
Order Processing Time
The order processing time is the time it takes to have your order ready for shipment. Unless noted otherwise in the product description, the order processing time is normally 2-4 business day(s) for in-stock items, 4-5 business days for Design It Your Way items.tyr`
General
- All information and prices herein are subject to change without prior notice.
- Promotional offers are subject to change without prior notice.
- All correspondence and communication may be monitored, saved or recorded for quality assurance purposes.
- Jewelry photographed is larger than actual size to show details.
- All rights in the intellectual property contained in this Web site are reserved. Written permission must be granted prior to printing, copying, reproducing, distributing, transmitting, uploading, downloading, storing, altering, modifying, or displaying any of the materials herein.
Discontinued or Out of Stock Items
In the event that an item you order is discontinued or out of stock, you will be notified via email shortly thereafter with the options of either buying another item instead, such as the replacement product, or cancelling your order without a penalty.
Refunds
We will be glad to issue you a refund (less shipping) for any item that you are not happy with. To receive a refund, you MUST email Service within 14 days of the shipping date to receive a Return Authorization (RA) Number and Return Address. Once you receive a (RA), you MUST return the item in its original unused condition (including attached tags) with the Return Authorization clearly marked on the package and a copy of the invoice.
Note: NO returns will be accepted without a Return Authorization. Any jewelry returned damaged will not be accepted. We recommend using the original packing materials and insuring the item. If, however, an item is damaged in route to you, please notify us immediately and we will arrange to have the damaged item picked up and we will send you a replacement or issue a refund. Thank you for your cooperation.
